Access Expert Medical Care: In-Person or Remote Consultations Available at Nexus Integrated Health Institute

Yes, provided you change your appointment more than 24 hours in advance. If you change or cancel your appointment on the day, you’ll be charged the full amount. If you do need to change your appointment, please call our bookings team on 07747481584 and we’ll be happy to help. If you have a remote appointment please make sure you answer the call. If you miss the call, the doctor will try to contact you again. If you don’t answer, we won’t be able to carry out the appointment and we may have to reschedule your appointment at an extra cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.

It’s really important that the doctor has some medical history and any medication you are taking to help inform the diagnosis and treatment. Bupa doesn’t have access to your NHS medical record but can share information with your consent. If you don’t complete the online version, you’ll need to complete a form on the day which can delay your appointment and reduce the time with the doctor.

We’re now providing remote consultations with a private GP either by telephone or video, depending on your preference. During the consultation you can talk to the GP about any health concerns you have, safely and securely. In some circumstances, you may be required to have a face-to-face appointment if recommended.

If you have communication difficulties, please arrange for an interpreter or signer to come with you. We can also offer you immediate telephone access to an interpretation service called Language Line during your appointment. You’ll be able to choose from over 200 languages and dialects. If you have difficulties with your hearing or eyesight, please contact our bookings team over the phone (07747 481 585) and they’ll be able to let your clinic know how best to help you during your appointment. If you have restricted mobility, please contact our bookings team over the phone ( 07747 481 585) and they can give you instructions about parking and/or access to the building.

Yes. The video call can either be accessed through an app or via your web browser, you will be sent a link to both options before your call.

If for any reason you’re disconnected during the call, the doctor will attempt to call you back. They will attempt a maximum of 3 times. If this is not possible or they cannot reach you a member of our bookings team will contact you to rearrange the call.

If you do not receive a call within your time period, please contact the bookings team on 007747481585 to check we have the correct phone number.


If the GP deems it medically necessary, you may be advised to attend for a face to face appointment. If appropriate this can be provided at one of our Bupa Centres. There will be an additional charge for the face to face appointment.


If you’re an insurance customer and would like to book a GP appointment, please contact the Bookings Team by telephone to arrange this.

We have provided some guidance during booking as to the length of time that each GP appointment might be appropriate for, so please try to book a suitable duration for the number of medical concerns that you have to discuss. If, despite booking a short appointment, more time is needed, we will aim to make this available. Extra time is only available in 15 minute or 30 minute intervals and there will be a charge for this. Please note that we can’t guarantee that this time will be available on the day of your original appointment.

We can’t refer you to NHS services apart from NHS A&E, sexual health and family planning clinics, but you can be referred back to your NHS GP. As part of your referral, we’ll include any treatment suggestions that we discussed in your appointment.

No, you don’t need to have Bupa health insurance to use our private GP service. You can make an appointment with a GP even if you haven’t used any Bupa service before.

No. We aim to offer a level of care that is right for you and your circumstance. However, we strongly advise that you remain on the list with an NHS GP, close to your home, to ensure assistance in the event of a medical emergency.