Introduction

Thank you for visiting our website and using our services. By accessing and using our site, you acknowledge and agree to comply with the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

Disclaimer

We strive to ensure the information on our website is accurate and up-to-date; however, errors may occur. We reserve the right to modify these terms at any time, so we encourage you to review them periodically. Your continued use of the website after any changes constitutes your acceptance of the new terms.

Accuracy of Information

While we aim to provide valuable medical information, please note that this should not be considered as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.

Service and Treatment Charges

We are committed to transparency about the costs associated with our services and treatments. We will always obtain your consent before proceeding with any procedures.

Viruses and Third-Party Links

Our website cannot be guaranteed to be free from viruses. We recommend that you use appropriate virus protection software. Although we provide links to third-party websites, we are not responsible for their content, accuracy, or reliability.

Email Enquiries and Communication

Security of Email Communication

While we take precautions to secure email communications, please be aware that email transmission is not entirely secure. We cannot be held liable for any breaches in data transmitted via email.

Consent for Email Communication

By providing us with your email address and personal details, you consent to us using this information for clinical and non-clinical matters via email, including the sharing of your information with third parties as necessary.

Opting Out

If you prefer not to receive communications via email, please inform us in writing.

Privacy Policy

Your privacy is of utmost importance to us. We adhere to strict data protection regulations to manage your personal and sensitive information securely.

Use of Your Information

We collect and process your data to provide healthcare services and comply with legal obligations. We employ advanced security measures to protect your data and share it only with your consent or when required by law.

Your Rights

You have the right to access your records and to question or complain about how we handle your data.

Price Changes and Complaints

Price Adjustments

We reserve the right to modify our prices without prior notice, although prices for services booked in advance will be honored at the rate advertised at the time of booking.

Complaints Procedure

We value your feedback and aim to address complaints swiftly and effectively. If you have a complaint, please contact a senior staff member before leaving, so we can attempt to resolve the issue promptly.

Fast Access to Private GP Services

Our virtual GP service is available 24/7, offering quick access to medical advice, specialist referrals, and self-pay treatment options. Our private GPs are here to provide expert advice, prescriptions, and referrals as necessary.

Contact Information

Address: SBE Quadrant Court, 49 Calthorpe Road, Birmingham, B15 1TH